Frequently asked questions
Looking for a quick answer? Our FAQ are regularly updated for our most common customer queries. Contact us if you don't find what you are looking for.
Orders
Orders are usually processed within 3–4 business days. Delivery times depend on your location and the chosen shipping method. You’ll receive a tracking link as soon as your order ships.
Yes, you have 24 hours after placing your order to request a cancellation. Please contact us within this time frame to proceed.
Yes, once your order has shipped, you’ll receive a tracking link by email.
You can also track your order anytime directly here.
Shipping & Returns
We ship worldwide. Our main markets include the United States, Canada, Australia, Europe, as well as selected countries in Latin America, Asia, and the Middle East.
We accept returns within 14 days of delivery. Items must be unused, unworn, and in their original condition.
Refunds are processed to the original payment method once we receive and inspect your return. Please allow 7–10 business days for the refund to appear in your account.
You can start your return or exchange request here.
We encourage exchanges whenever possible, especially if your product is faulty or damaged, rather than a full return.
Payments & Customs
We accept major credit cards, PayPal, and other secure payment options available at checkout.
Yes, all our product prices are inclusive of VAT/sales tax where applicable.
Customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are not included in your order total and are the customer’s responsibility.